Shipping & Delivery Policy (Products)
For domestic buyers, orders are shipped through registered domestic courier companies and /or registered parcel service by India post only. The Pincode decides the serviced area by the courier companies or India Post. Accordingly the service of the respective partner will be chosen.
Orders are shipped within 7 working days of placing an order or as per the delivery date agreed at the time of order confirmation. It allows the customer to cancel their order in 12 hours. The shipment is dependent on the Pincode it needs to reach. The delivery of the shipment subject to Courier Company / India Post office norms.
Radha Gopalam is not liable for any delay in delivery by the courier company / India Post authorities. Radha Gopalam guarantees to hand over the consignment to the courier company or India Post authorities within 7 working days from the date of the order and payment. The delivery date agreed at the time of order confirmation, whichever is the earliest.
Delivery of all orders will be to the registered address of the buyer as per the credit/debit card only at all times (Unless specified at the time of Order). The delivery may mismatch due to incorrect address and Pincode. Radha Gopalam is not responsible for the address errors.
Radha Gopalam maintains high standards in packaging. Radha Gopalam is in no way responsible for any damage to the order while in transit to the buyer.
The international shipping needs additional permissions and licenses. All the orders will be shipped within 7 working days of placing the order. The international shipment may take several days to deliver as it is subjected to the law of the land and its regulations.
Payments
Radha Gopalam uses Razorpay and other online payment systems for fast, easy and efficient secure payments. All major credit cards / debit cards / UPI etc are accepted.
Any payment related issues need to be sorted out with the payment gateway or the customer bank. Radha Gopalam is responsible only when the payment is captured into the Radha Gopalam account.
Communications policy
Delivery of our services will be confirmed on your mail ID that was specified during registration. For any issues in utilizing our services, you may contact our customer care at info@radhagopalam.com
Radha Gopalam picks the e-mail ID provided by the customer to communicate. If the customer provides the incorrect e-mail ID and the message reaches other than the customer, Radha Gopalam is not responsible for the privacy of the customer.
Anyone who receives e-mail communications without placing an order with Radha Gopalam due to incorrect mail ID provided, needs to inform Radha Gopalam within 24 hours on info@radhagopalam.com. Radha Gopalam will ensure to correct the e-mail ID within 72 hours.
Disclaimer
The product will be delivered for all urban areas in India serviceable by major courier agencies. For remote/rural areas the product will be sent by local couriers / Indian Speed Post and may take more time.
Service on Holidays
Radha Gopalam doesn’t provide services on Sundays, all religious festivals and national holidays. The shipping and deliveries do not happen on these days. However, all the orders placed on these will be shipped within 48 hours after the holiday.