Radha Gopalam believes in helping its customers the comfort of choosing the products for shipment and flexible enough to change the same as far as possible. Therefore, a liberal cancellation policy is provided. Under this policy:
Cancellations will be considered only if the request is made within 12 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
No cancellations are entertained for those products that the Radha Gopalam marketing team has obtained on special occasions like all religious festivals and special days. These are limited occasion offers and therefore cancellations are not possible.
In case of receipt of damaged or defective consumer durable items and nondurable items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 1 day of receipt of the products.
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 24 hours of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
Orders delivered & accepted by the customer cannot be refunded. In case you feel the order is not as per specification, please contact our customer care team immediately in 24hrs. If the mismatch is accepted by Radha Gopalam, the refund will be initiated that will take 7-15 business days to process and refund to your Card / bank / UPI account
Radha Gopalam is responsible only after the payment is received / captured. Sometimes the errors might occur at the payment gateway. Any payment issues and its failures are NOT in Radha Gopalam scope. The payment gateway companies usually process the refund within 7-15 days.
Once the refund is initiated from Radha Gopalam or the Payment gateway, the receipt is in the customer Bank / UPI / Credit Card purview. We do not have any visibility of the status at the bank / user end.